WHEN DOES THE RENT GET PAID INTO MY ACCOUNT?
Payments are made on the 1st and 15th of each month, or the next business day, by way of direct credit in to your nominated bank account. A statement is issued at the same time outlining the debits and credits for that period. 

WHAT IS A ROUTINE INSPECTION?
The first Routine Inspection is conducted five weeks after the Tenancy commences, and then every three months thereafter.  

These inspections are essential to ensure that your property is being maintained to an acceptable standard whilst identifying any maintenance issues that require attention. A copy of the Routine Inspection report is emailed to you with the acting Property Manager outlining a plan of action if necessary.

CAN I ACCESS TO THE PROPERTY THROUGHOUT THE TENANCY?
Yes you can, however you must allow for 48 hours notice to be given and ask your acting Property Manager to  notify the Tenants. It is advised that your Property Manager is present and updated with any communication thereafter to ensure that we have a record of any tenant communications.

WHAT HAPPENS WHEN A TENANT STOPS PAYING RENT?
The day that a Tenant falls behind in their rental payment they are followed up with a phone call. If they have not paid their rent in 3 days they are issued with a 14 Day Notice of Breach, advising them that they are behind in rent and requesting that they rectify the issue with payment. If payment is not made within the stipulated time period, then a claim will be lodged with Tenancy Services, where they will escalate the case to Mediation or Tribunal. Either way, this will result in a Court Order which is legally binding and able to be enforced.

WHAT IS A PROPERTY CONDITION REPORT?
This is a report that is completed prior to the tenancy commencing. The report offers a thorough series of photos and notes showing the condition of the property prior to the tenant moving into the property. The tenants are provided a colour copy of this report which is often around 100 pages and asked to sign and date each page, noting down any other areas they believe to be of concern. This is returned to us within 5 working days, stored under their file and referred to at the end of the tenancy when completing the Final Inspection. This also gives us the opportunity to address any issues that require urgent attention to ensure a smooth tenancy ahead. Lastly, it highlights the level of service and professionalism of management as a standard for the relationship.

WHO WILL BE MY POINT OF CONTACT AFTER I SIGN THE MANAGEMENT AUTHORITY?
Your property will be allocated to one of our experienced Property Managers who will become your direct point of contact throughout the management of the Tenancy. You will also have contact from management regarding payments on the 1st and 15th of each month. You will receive monthly Market Intelligence Reports and updates relating to changes in relevant legislation and regulations.

HOW DO TENANTS PAY THEIR RENT?
Tenants have several options to pay their rent, leaving no excuse for late payments: Cash, Eftpos, internet banking or automatic payment. We supply the tenant with our account details to make arranging payments easier.

HOW LONG WILL IT TAKE TO RENT MY PROPERTY?
It will likely take in the range of one week to one month. You will receive a report each week that the property is marketed with statistics from the websites the property is listed on and suggestions to facilitate renting the property in a timely manner.  

DO I NEED TO BE PRESENT WHEN SIGNING THE TENANCY AGREEMENT?
No, you do not need to be present or sign any paper work. This is because you have employed Nidd Realty as your Agent to act on you behalf. Once you have approved a tenant and the paperwork has been signed by us, you will receive a copy of the documents for your records.