Landlord Info

HOW LONG WILL IT TAKE TO RENT MY PROPERTY?
We cannot guarantee how long it will take to tenant you property, as it can be within one week or within a month of actively marketing the property on the listed website forums. You can expect to be updated each week that the property is marketing showing reports from the listed websites and suggestions from the Property Management relating to adjusting the price or other feedback from those who have attended a viewing.

DO I NEED TO BE PRESENT WHEN SIGNING THE TENANCY AGREEMENT?
No you don't need to be present or need to sign any paper work. This is because you have employed us to be your agent and act on you behave. We will send you copies of the documents for your own records.

WHEN DOES THE RENT GET PAID INTO MY ACCOUNT?
Payments are made on the 1st and 15th of each month, or next business day, by way of direct credit in to your nominated bank account. A statement is issued at the same time outlining the debits and credits for that month. You are able to change the nominated bank account that the money goes into at any time.

HOW DO TENANTS PAY THEIR RENT?
Tenants have several options to pay their rent, leaving no excuse for late payments: Cash, Eftpos, internet banking or automatic payment . We supply the tenant with our account details to make arranging payments easier.

WHAT HAPPENS WHEN A TENANT STOPS PAYING RENT?
When a tenant falls behind in their rental payments they are followed up that same day with a phone call. If they have not paid their rent in 3 days they are issued with a 14 Day Notice of Breach, advising them that they are behind and requesting that they rectify issue with payment. If payment is not made within the stipulated time period then a claim will be lodged with Tenancy Services, where they will escalate the case to Mediation or Tribunal. Either way, there is a Court Order involved which is legally binding and able to be enforced.

CAN I ACCESS TO THE PROPERTY THROUGHOUT THE TENANCY?
Yes you can, however you must all for 48 hours’ notice to be given and ask your acting Property Manager to notify the tenants. It is advised that your Property Manager is present and updated with any communication thereafter to ensure that we are able to represent you transparently.

WHAT IS A PROPERTY CONDITION REPORT?
This is a report that is completed prior to the tenancy commencing. The report offers a series of thorough photos and notes showing the condition of the property prior to the tenant moving into the property. The tenants are provided a colour copy of this report which is often around 100 pages and asked to sign and date each page, noting down any other areas they believe to be of concern. This is returned to us within 5 working days, stored under their file and referred to at the end of the tenancy when completing the Final Inspection. This also gives us the opportunity to address any that require urgent attention to ensure a smooth tenancy ahead and highlights a transparent and professional manner of management.

WHAT IS A ROUTINE INSPECTION?
The first Routine Inspection is conducted five weeks after they move into the property and then every three months thereafter. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance issues that require attention. A copy of the Routine Inspection report is emailed to you with the acting Property Manager outlining a plan of action if necessary.